Complaints process
If you would like to raise a complaint or provide feedback about Music in Hospitals & Care, please get in touch:
- Via email: hello@mihc.org.uk
- Via post: Music in Hospitals & Care, Canopi, 82 Tanner Street, London, SE1 3GN
Please address your complaint to the relevant manager, depending on the area of the organisation it relates to:
- How we raise our money: Fundraising Manager
- How we deliver our live music: Live Music Development Manager – Operations
- How we promote and talk about Music in Hospitals & Care: Communications and Marketing Manager
We will respond to all complaints within one week of receipt and aim to offer a resolution within four weeks.
If you are not satisfied with the outcome of your complaint, please contact the Head of Engagement & Development using the same contact details above.
If your complaint relates to how we raise our money and you are not satisfied with the outcome, you can raise a complaint with the Fundraising Regulator through their online complaints form. Please refer to our Fundraising principles page for more information on how we adhere to the Fundraising Regulator’s Code of Practice.
We monitor all complaints and feedback to improve our services and look for trends to ensure we minimise future complaints. We appreciate you taking the time to offer feedback and will always aim to work with you to understand the situation and offer a resolution.