Administrator

Are you a highly organised and detail-oriented individual looking to make a difference? We are seeking a talented and enthusiastic Administrator to join our team in Edinburgh. This is a fantastic opportunity to play a crucial role in the smooth running of a charity that brings the joy of live music to people in health and care settings across the UK.

Location: Edinburgh, Hybrid (minimum two days a week in the office)
Hours: Full time, 37.5 hours per week
Salary: £24,570 per annum
Contract: Permanent
Benefits: Excellent benefits package including 35 days per year pro rata (inclusive of bank holidays), Employer Pension contribution of 6%, access to an Employee Assistance Programme and the opportunity for flexible working.

Closing Date: Tuesday 9 September 2025
Interviews: Tuesday 16 or Wednesday 17 September 2025

The Role

As the Administrator, you’ll be the first point of contact for all enquiries and provide essential administrative, financial, and database support.

Main duties and responsibilities include:

• Administrative Support: You’ll handle phone and email enquiries, provide board administration for trustees, and support the team by taking meeting notes and sending out materials to fundraisers and musicians.
• Office Duties: You’ll support the Operations Manager to manage the office space, handle incoming and outgoing post, and ensure fire safety and data protection procedures are followed. You’ll also oversee office supplies and place orders to maintain stock levels.
• Financial Processing: This involves downloading staff mobile phone invoices, banking cheques and cash, and processing over-the-phone donations using the Stripe payment system.
• Database Management: You’ll act as a super user for our CRM system, Beacon, and be responsible for ensuring accurate and up-to-date records. This includes managing donor relationships, updating payment details, and conducting data cleansing.
• Fundraising and Communications Support: You’ll oversee our annual Christmas card sales, help with campaigns and appeals, and provide support with social media, email communications, and drafting thank you letters for donors.

Why join the team?

You will be offered on the job training and support for your development alongside other fantastic benefits:

• Opportunity to work your hours flexibly
• 35 days annual leave per year including the opportunity to take most bank holidays when you choose
• Employer pension contribution of up to 6%
• Employee assistance programme
• Enhanced Maternity Pay
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote and hybrid teams
• Opportunity to help share live music with people who may not otherwise get to experience it.

About You

We’re looking for someone with experience in an administrative role within an office environment and excellent communication skills. You should be highly organised with a great eye for detail and be able manage multiple priorities effectively. Proficiency in standard Microsoft 365 software is essential.

While not essential, experience maintaining a database or CRM system and having worked in the charity or not-for-profit sector before would be of benefit. Experience using Beacon CRM and knowledge of data protection and fundraising best practices are also desirable.

The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

How to apply

Please read the job description and person specification. If you feel you meet the criteria, email hr@mihc.org.uk with your CV and a covering letter of no more than 2 sides of A4. Please also complete our equality and diversity monitoring form.